Most businesses these days offer live chat support 24/7 on their websites. The most significant investment that any business must make is to keep a representative on standby so their clients could reach them anytime.
During work hours, it is easy to find someone to answer phone calls about your services and inquiries related to your businesses. However, a 24 hours support is very beneficial as it drives home the message that you are available to a client any time. Here is why after hours answering service is a must-have for any business:
You Put your Client First
If you run a hospital or a healthcare service then you must be aware of the fact that most of your clients will come to you when an emergency arises. During an emergency when a client contacts you, it is essential that you are available to offer them your service. A medical answering service will ensure that a patient gets the care that he/she needs as soon as they dial your number.
Helps Build Trust
When you are growing your business, your client needs to know that they can always turn to you. Engaging an automated voice after business hours is less effective. Most people going through an emergency are likely to hang up and call a service that has an actual human being speaking to them instead of a recorded voice.
You are more likely to grow a bond with your client and gain their trust easily when it’s a human answering the phone on the other end. A live answering service will put the client’s search to an end with your business being their decision. This way you can ensure that you have a loyal clientele.
Provides Maximum Efficiency
When you have an after-hours answering service, the person handling your client will be able to provide a solution as soon as possible and help the client meet his requirement. The efficiency and effectiveness of any business or service provider depending on how fast a client’s requirement is met with.
You’re Always Ahead
If you have competitive businesses in the market, engaging an after-hours answering service helps you stay ahead in the race. It is statistically proved that an automated voice response decreases client profits by at least 35%. So why lose potential business and fail to establish a brand when you can do the exact opposite by engaging an after-hours answering service?