If you have an e-commerce business and thinking of providing live chat service on your website, then here are some useful tips
- More online, less offline
Always try to hire an operator for your Live Chat Service, as it will have a positive influence only when it’s more online and less offline. Otherwise, it can have a negative influence on your company.
- Train Your Team
Training your team is the key to success in providing any kind of service. Formal training should be done so employee knows how to tackle an angry customer or respond to a query. All this increases customer satisfaction, means more sales.
- Avoid Robotic Responses
Live Chat Service adds the human element to your e-commerce business. Avoid the robotic responses as they are not perceived as good by the customers and can kill the effectiveness of your online business.
- Generate Customer Feedback
Know the importance of customer feedback, whether it is positive or negative, it can improve your companies processes as you get to know the reasons for your failure. Ask questions and generate the relevant customer feedback. Moreover, the customer also feels that their concerns are valued.