An answering service is an affordable and professional way to respond to and serve customers seamlessly and efficiently. An Answering Service refers to a group of trained professionals who answer telephone calls, take detailed messages and relays messages directly to a client (or group of individuals). Answering Services cater to businesses of all sizes and work in a variety of business types, including plumbing companies, medical practices, law firms, small businesses, construction, air condition, retail and so much more.
Although sometimes classified as a call center, an answering service is more personalized and focuses on directly (via email, fax, text and other means) relaying individual messages in a timely manner. Over time, answering service representatives have also taken on the role of virtual receptionist and have expanded service hours to 24/7, even operating during major holidays such as Christmas, 4th of July and New Year’s Day.