What is an Answering Service

/What is an Answering Service

What is an Answering Service

An answering service is an affordable and professional way to respond to and serve customers seamlessly and efficiently. An Answering Service refers to a group of trained professionals who answer telephone calls, take detailed messages and relays messages directly to a client (or group of individuals). Answering Services cater to businesses of all sizes and work in a variety of business types, including plumbing companies, medical practices, law firms, small businesses, construction, air condition, retail and so much more.

Although sometimes classified as a call center, an answering service is more personalized and focuses on directly (via email, fax, text and other means) relaying individual messages in a timely manner. Over time, answering service representatives have also taken on the role of virtual receptionist and have expanded service hours to 24/7, even operating during major holidays such as Christmas, 4th of July and New Year’s Day.

By | 2017-09-19T23:02:13+00:00 September 19th, 2017|Comments Off on What is an Answering Service

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