Services

What Sets Us Apart from Our Competitors

365 Virtual Solutions provides full-service Inbound, Outbound, Electronic, and Business Process Outsourcing (BPO) call center services. We offer customization contact center solutions for your business that go far beyond the typical call center and answering service. We also offer Data Entry, Email Support, and Live Chat Services. Contact Us today!

Services

After Hours Answering Service

No matter what the nature of your business or practice, chances are that some of your clients, customers and callers are reaching out to you 24/7. They expect their calls to be attended to at all hours, and if they do not feel paid attention to, they may take their business elsewhere.

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Appointment Scheduling Services

Let’s face it – you need clients to call and schedule an appointment for your services to stay in business, yet the scheduling process takes up valuable time. What is the solution, you ask? Let us do the scheduling for you!

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Call Overflow Answering Service

Handling Your Call Overflow With Our Live Answering Service – Expand your staff without the costs! With our Live Answering Service you will never find yourself short handed. You may have people in your office who are responsible for answering the phone. But what happens when everyone is on a call? Do your callers go to voicemail or sit in queue?

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Employee Attendance Tracking Answering Service

When people show up late for work, or don’t show up at all, it has a major impact on business. How much does it cost you to be down for an hour…or worse, an entire shift!? Time and Attendance Tracking helps you understand the impact tardiness and absence has on business and how to adapt. 365 Virtual Solutions  lets you know who will be late or absent for their shift in advance so you can reduce downtime and maximize production!

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Help Desk Services

Everyone needs a little help around the office for those daily tasks that keep the business running. Do you need help with administrative tasks but can’t really afford to hire a full time receptionist? 365 Virtual Solutions  can help.

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Lead Generation Answering Services

Lead generation is an important sales elements for any product or service provider. Whether you’re generating leads through organic online searches, paid advertising on search engine results and other websites, or through more traditional means of advertising, cold calling, and list procurement, finding new customers for your business is the first step in growing your business and keeping it profitable.

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Live Chat Support Services

In this modern era, every new business is jumping on the bandwagon of e-commerce. This trend of using modern technology to fuel your business processes has led to the success of many businesses.

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Message Taking Service

Whether you are in the office or not, near a phone or not, we make sure your business never misses a message from an important client again. Once we receive the message we can send it straight to you via text message, fax, email, or a combination of any of these options. Expecting an important call? Just let us know and when the call comes in, we will transfer the caller straight to you!

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Virtual Receptionist Service

Did you know that 7 out of 10 callers will hang up when they call a business and get voicemail? Your callers don’t have to reach your voicemail service anymore. Let 365 Virtual Solutions provide your business phone service and customers reaching your voicemail can be a thing of the past.

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Wake Up Call Answering Service

Having trouble getting up for that new shift or are you always late for class? Our answering service offers wake up service, with an actual live operator. You can create a daily or weekly schedule and have an automatic wake up call. If you choose you can call us daily or schedule and have a live operator call you and wake you up, we even will respect the "Call me back in 15 minutes".

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