You can reduce costs and route calls with ease with 365 Virtual Solutions Interactive Voice Response (IVR) services. 365 Virtual Solutions IVR services offer your customers the flexibility to order products or schedule appointments at their convenience. IVR is easy to use, easy to set up and allows your staff to focus on other things instead of routing calls.
Furthermore, IVR allows your company to handle high call volumes with ease. Customers are automatically directed to the department or agent, instead of being put on hold while someone tries to transfer their call.
365 Virtual Solutions IVR systems can be used for a variety of service options, including polling/surveys, company directories, account inquiries and information, order entry, and automated information broadcasts.
IVR can be used by any company looking to reduce calling costs and streamline data collection. Typically, companies looking to reduce customer support costs and/or expand hours of service benefit greatly from using IVR services. Additionally, companies and organizations in need of a streamlined emergency backup plan often integrate an IVR service into their proactive action plans.
Captures Callers’ Exact Messages and Instructions
Reduces Call Times
Providers Callers With Pre‐recorded, Pertinent Information
Seamless Call Routing
Avoids Human Error
No Hardware/Software Installation
Easy, Clear Scripting With Multiple Language Options
User‐friendly Menu Trees
Seamless Connections For Quick Call Routing
Real‐time Reporting Optional ‘Zero‐Out’ Options to Live Agents
Toll‐free Numbers Available